Privacy statement

At DLC Couture, we care deeply about your privacy. Whether you're ordering a custom garment, browsing our website, or joining our community, your personal data is treated with respect, transparency, and in full compliance with the General Data Protection Regulation (GDPR).

Last updated: June 2025

 

✦ What personal data do we collect?

Depending on how you interact with us, we may collect:

  • Your name, email address, phone number, and postal address

  • Date of birth, gender, and country

  • Order and payment history

  • Measurement forms and garment specifications

  • Email communications and customer service inquiries

  • Website usage (IP address, device, browser, pages viewed)

  • Newsletter interactions (clicks, opens)

  • Social media engagement

 

✦ Why do we collect your data?

We use your data to:

  • Process and deliver your orders

  • Contact you about your purchase or inquiry

  • Send you updates, promotions, or newsletters (only with your consent)

  • Improve your shopping and website experience

  • Carry out internal analytics and reporting

  • Comply with legal and tax obligations

 

✦ What is our legal basis for processing?

We process your data based on:

  • Your consent (for newsletters, giveaways, and non-essential cookies)

  • Contractual necessity (e.g. fulfilling orders)

  • Legal obligations (e.g. tax records)

  • Our legitimate business interests (e.g. improving customer experience)

You can withdraw your consent at any time.

 

✦ How long do we keep your data?

We only keep your data as long as necessary:

  • Order/account data: 7 years (for tax/legal compliance)

  • Newsletter subscription: until you unsubscribe

  • Measurement submissions: up to 2 years

  • Website usage data: up to 26 months

  • Customer service emails: up to 2 years

 

✦ Who do we share your data with?

We share your information only with trusted partners as needed:

  • Delivery partners (e.g. PostNL)

  • Payment providers (e.g. iDEAL, Klarna, PayPal, credit card processors)

  • IT and hosting platforms (for secure operation of our website)

  • Tax/legal advisors (if required)

We never sell your data. All third-party services are GDPR-compliant.

 

✦ Do we use cookies?

Yes. Our website uses cookies for analytics, functionality, and personalization. You can accept or manage your preferences via our cookie banner or browser settings.

More info: Cookie Policy

 

✦ Your rights under GDPR

You have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Request deletion

  • Withdraw consent

  • Object to certain processing

  • Request data transfer (portability)

  • Lodge a complaint with the Dutch Data Protection Authority

To exercise your rights, email info@dlccouture.com. We’ll respond within 30 days.

 

✦ What about minors?

If you're under 16, please only use this site with parental supervision. We don’t knowingly collect data from minors. If we do, we’ll delete it upon request.

 

✦ Questions?

For any privacy concerns or questions, feel free to contact us at info@dlccouture.com. We’re happy to help.