Privacy statement

Privacy statement DLC Couture

DLC Couture collects your personal data or information about you (hereinafter: “personal data”) via the website, (giveaways) promotions and other services and in the DLC Couture store. DLC Couture is responsible for the processing of these personal data. We consider careful handling of personal data important. Personal data is therefore carefully processed and secured by us.

In our processing of your personal data, we adhere to the requirements of privacy laws and regulations. This means, among other things, that we:

- clearly state which personal data we process and for what purposes. We do this through this privacy statement;
-try to limit the collection of your personal data to only the personal data that is necessary for the determined purposes;
- first ask you for explicit permission to process your personal data in cases where your permission is required;
- take appropriate security measures to protect your personal data and also require that of parties that process personal data on our behalf;
- do not store your personal data longer than is necessary for the specific purpose for which we obtained your personal data;
respect your rights to view, rectify, delete, limit and / or transfer your personal data on request (portability).


In this privacy statement we explain which personal data we process about you and for what purpose this happens. We recommend that you read this statement carefully.

This privacy statement was last updated on January 13, 2020.


1. How do we collect your personal data?

When using our website, you leave certain information with us. That can be personal data. Personal data is collected by us in different ways:

Placing an order: you can order products via our website, whereby we ask you to provide us with some personal data in order to execute the order and to deliver the ordered products to you;
Create account: you can also create an account on our website, to gain insight into your orders and to keep wish lists;
Newsletter registration: if you have indicated that you want to receive our newsletter, certain personal data will be processed in order to be able to send you the newsletter and to analyze the use of the newsletter;
Contact us: you can contact us with questions and / or complaints by post, e-mail or telephone. In that case we will contact you to handle your question or complaint;
Participation in competitions / competitions: if you participate in promotions and / or competitions, we process the personal data that you provide to us. The same applies if you participate in market or customer research;
Review: if you write a review on the website about a product that you have bought via the website, you have the option to provide this review with your name;
Social media: if you approach us via our social media channels (such as Facebook, Instagram and Pinterest), we process certain personal data when, for example, you contact us to ask questions;
Use of website: When surfing our website, technical information about your device (for example the IP address) and your visiting behavior on the website are obtained. We receive this information through cookies placed on our website (see also chapter 5 and our Cookie Statement).
It is possible to share your favorite products or news items from our online store via your social media pages. In that case, we do not process your personal data, but we only allow you to share the article online. The providers of the relevant social media platforms process certain personal data from you when sharing our news items / products. We therefore recommend that you read the privacy policies of these platforms carefully.

2. Which personal data do we process?

When you use our website, we can process the following data about you:

Name and contact details: first and last name, address details, e-mail address, telephone number;
Demographic data: gender, date of birth, country region, place name;
Newsletter registration: if you have indicated that you want to receive our newsletter, certain personal data will be processed in order to be able to send you the newsletter and to analyze the use of the newsletter;
Communication data: technical data of the equipment that you use to visit the website (for example from your smartphone / laptop / tablet), such as IP address, MAC address, browser used, language settings, operating system, service provider, type of device;
Technical data: your surfing behavior on the website, including mouse and click behavior and the duration and time of your visit to our website and regarding the newsletters whether you have received them, opened them and whether you clicked through from the newsletter to the website ;
Financial data: payment data related to a purchase made via the website;
Account and order details: if you use an account, we process the login details for your account. Your purchase history is also processed - which can be consulted via your account.

3. For what purposes do we process your personal data?

We use the personal data mentioned in chapter 2 for the following purposes:
1. to offer you the opportunity to order products via our website and to use all functionalities and services on the website;
2. to process your order and to inform you about its progress;
3. to answer your questions or to handle your complaints via social media, e-mail, by post or by telephone;
4. to communicate with you by sending electronic newsletters and / or mail;
5. to process your data for participation in contests and other promotions, so that we can reach you when you have won something;
6. to improve (on an individual level) our website, store, assortment and our services both in-store and online. We do this based on: your preferences, conducted market and customer surveys and the use of our website by visitors.

4. On what grounds do we process your personal data?

The processing of your personal data is based on different bases. Below we explain for each type of processing on what basis this happens: The personal data mentioned in chapter 2 are processed by us for the purposes as in chapter 3 (under 1 to 3) because this is necessary to provide the services you to take away from us. This is, for example, the use of our website, but also placing an order on our website and using our customer service.

The personal data mentioned in chapter 2 are processed by us for the purposes as in chapter 3 (under 4 to 6) on the basis of the permission you have obtained. Prior to processing your personal data, we ask permission to send these messages in which certain personal data of you are processed. You have the right to unsubscribe from receiving this information at any time.

The personal data mentioned in chapter 2 are processed by us for the purposes as in chapter 3 (under 6) because this is necessary for the defense of our legitimate interests.


5. Cookies

We use cookies on our website. A cookie is a small file sent by an internet server and stored on your computer.

Cookies in themselves cannot identify an individual user, but only the computer or mobile device you use by a randomly generated identification mark. See our Cookie Statement for more information about our use of cookies

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6. Retention periods

Personal data associated with your account on will be kept until you decide to delete the account. Your order history on is stored for a maximum of 5 years after your last order, so that you can view it via your account, with the exception of data that we have to keep for longer according to a legal retention period of 7 years, for example, the personal data such as this are stated on the invoices.

Personal data that we process in the context of the mailings that we send you will be kept until you unsubscribe from these mailings.

Personal data for analysis purposes are stored for a maximum of 26 months.

Personal data that are processed in the context of a review about a product are stored for as long as the product to which the review relates is in our range.

Customer service
Personal data that we process in the context of answering questions or resolving complaints is stored for a maximum of 3 months after the question whether the complaint has been resolved.
Contests and competitions
Personal data that are processed in connection with your participation in giveaways or competitions are stored for a maximum of 2 years, with the exception of data that we have to keep for longer according to a legal retention period, for example in connection with the gambling tax.

View the cookie statement for the specific retention periods of the various cookies used on the website.

7. Newsletter

If you have given permission, we can send you our newsletter and other personalized commercial messages by e-mail. With every communication in this way, an unsubscribe option is included if you are no longer interested in our mailings. You can also unsubscribe from these mailings in your account.

8. Provision to third parties

The information you provide will only be passed on to third parties if this is necessary for the delivery of the products ordered by you, or services requested. We pass on your address details to PostNL to be able to deliver your order, and we pass on your details to IDeal and Paypal for processing your payments.

Furthermore, we will not provide the information you provide to other parties if you have not given permission for this, unless this is legally required or permitted. For example, it is possible that the police will request information from us in the context of fraud investigations. In that case we are legally obliged to provide this information.

Currently, no personal data is processed outside the European Economic Community. If this is possible in the future, we will take appropriate measures and guarantees.

Only personal data of customers outside the European Economic Community are processed by the customs office and postal company of its country.

9. Third party websites

This statement does not apply to the processing of (personal) data via third-party websites that are linked to our website by means of links (for example, a link to the iDeal website). We cannot guarantee that these websites handle your personal data in a reliable or safe manner. Always read the privacy statement of this website before using the relevant website, to ensure that it handles your data properly.

10. Security of your data

We have implemented the necessary security measures to prevent loss, misuse or alteration of information we receive on our site. When we transfer or receive your data on our website, we always use encryption technologies that are recognized as common standards within the IT sector.

11. Minors

If you are 16 or younger, you may only use our website and / or services under the supervision of your parents or legal representatives. Under no circumstances will we intentionally process personal data of persons under the age of 16.

For all parents and legal representatives, if it comes to your knowledge that we have unknowingly processed the personal data of your minor child, you can report this to us via the contact details referred to in Chapter 13. In such a case, we will proceed with the deletion of the minor's personal data as soon as possible.


12. Changes to this privacy statement

We may change this privacy statement from time to time. Changes will be published on our website. It is therefore advisable to consult this privacy statement regularly so that you are aware of these changes.

13. Rights you have with regard to your personal data

In case you use a personalized account, certain personal data that you have provided to us can be changed by you through your account.

If you do not have an account and still want to view your personal data, have it rectified, delete, limit or transfer it (portability), you can contact us at

In order to prevent abuse, we will then request you to send a copy of an ID. The request for access can be made via DLC Couture will respond to your request in writing within four (4) weeks via the email address provided. If you want to have your personal data corrected, supplemented, removed and / or protected on the basis of the overview, you can send a new request to that effect. DLC Couture will also respond to this request within four (4) weeks.

14. Dutch Data Protection Authority

Of course we are happy to help you if you have complaints about the processing of your personal data. If you are nevertheless unable to reach a solution with us, you also have the right under the privacy legislation to file a complaint with the privacy supervisor, the Dutch Data Protection Authority.

15. Rights you have with regard to your personal data

If you want to exercise your rights regarding your personal data, please contact us at If you have any other questions, comments or concerns regarding our privacy statement, please let us know.